Effective. Experienced. Expert.
Consulting/strategy
Developer documentation
End-user documentation
Product/systems training (ILT, e-learning, microlearning)
Usability and UX consulting
Document localization
UX writing
Management of writing teams
Process improvements
Image editing, diagrams, video creation
Internal training and SOPs
Management of doc repos, CMS, related systems
Editorial oversight of internal and external docs
Technical copywriting
Statement on AI
- I do not use generative AI for writing, editing, planning, or any other creative task.
- I do not upload company or third-party content to generative AI platforms.
- I do use AI in some rare situations, such as when I do not fully understand a code snippet (I scrub all data first) or when I need to make some comparisons between non-proprietary data.
Hi! My name is Elizabeth C. Haynes.
Thanks for dropping by. I’m a writer, editor, author, and former managing editor for a multimillion-dollar tech corporation.
My background is diverse and I have an unusually extensive skill set. I have written and/or managed almost ALL types of business, marketing, training, and technical communications over the past 22 years.
Since 2022, I have enjoyed focusing solely on developer-facing and API documentation.
If you came here because you are interested in my book or want to know more about me as an author, click here.
Otherwise, scroll down for tech skills and more links.
Technical Aptitude
- Languages/Code: Docs-as-code, Git/GitHub, VS Code, Markdown, Shell/command line, IDE, CLI, Python, JSON, HTTP, HTML, CSS, XML, Jupyter Notebooks (Google Colab), pandas, APIs, SDKs, webhooks *I read, edit, test, explain, use, and interpret code; I am not a programmer.
- SDLC: Agile/Scrum, Continuous Integration, Waterfall
- Authoring software: Hugo, RoboHelp, MadCap Flare, Captivate, Lectora, Camtasia, InDesign, Readme, Zendesk, Loom, Gitbook, some usage of Document360
- Project management software: Asana, Basecamp, Trello, MS Project, Smartsheet, Workfront
- AI: AI-assisted search, Claude, Gemini, ChatGPT, Windsurf, Generative AI, LLMs, NLP
- Other software: Jira, Confluence, Shortcut, Notion, Wordpress, SnagIt, Canva, Slack, Salesforce, Lightroom, Dropbox, Sharepoint, enterprise/CRM applications, Visio, Lucidchart, Google Suite, MS Office, homegrown systems
- Misc: UX writing, UX design, QA testing, bug tracking, data science